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Terms of Service

Last updated: 9/05/2026

Welcome to Ouraluxe.com. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. Company Information

This website is operated by:

Company name: Shomono LTD
Store name: Ouraluxe.com
Registered address: [Insert registered company address]
Company registration number: [Insert company number]

Customer service email: service@ouraluxe.com

Throughout the site, the terms “we”, “us”, and “our” refer to Shomono LTD and Ouraluxe.com.

2. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose. You must not attempt to interfere with the security, functionality, or availability of our website.

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

3. Products and Product Information

We aim to display product descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all product information is always complete, accurate, current, or error-free.

Product colours may vary slightly depending on your screen settings.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

4. Prices and Payment

All prices are shown in the currency displayed at checkout and include or exclude taxes as stated during the checkout process.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using one of the available payment methods. Your order will only be processed once payment has been successfully received or authorised.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not automatically mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit any order, including in cases of suspected fraud, pricing errors, stock issues, incorrect product information, or misuse of promotions.

If we cancel your order after payment has been taken, we will refund the amount paid using the original payment method, unless otherwise agreed.

6. Shipping and Delivery

We ship orders to the countries listed on our website or at checkout.

Estimated delivery times are provided for guidance only and may vary depending on destination, courier delays, customs processing, peak periods, or circumstances outside our control.

You are responsible for ensuring that your shipping address is complete and accurate. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

7. Customs, Duties, and Import Taxes

For international orders, your order may be subject to customs duties, import taxes, or other charges imposed by your local authorities.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer. We are not responsible for delays caused by customs checks or local import procedures.

8. Right of Withdrawal / Cancellation

If you are a consumer in the United Kingdom, European Union, or another region with similar consumer protection laws, you may have the right to cancel your order within 14 days after receiving your goods, without giving a reason.

To exercise your right of withdrawal, you must contact us at:

service@ouraluxe.com

You must clearly state that you wish to cancel your order. Please include your order number, full name, email address, and the item or items you wish to return.

After notifying us of your cancellation, you must return the goods within 14 days, unless we provide different instructions.

9. Return Conditions

Returned items must be unused, undamaged, and in their original packaging where possible.

You are responsible for the cost of returning the goods, unless the item is faulty, incorrect, or we have agreed otherwise.

We recommend using a tracked shipping service, as you are responsible for the returned item until it reaches us.

10. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to certain products, including but not limited to:

Products made to your specifications or clearly personalised
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
Products that have been used, damaged, or altered after delivery
Digital products once download or access has begun, where applicable

This does not affect your legal rights if a product is faulty or not as described.

11. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method, unless otherwise agreed. Refund processing times may vary depending on your payment provider or bank.

We may reduce the refund amount if the returned product has lost value due to handling beyond what is necessary to inspect the product.

Shipping costs may not be refundable unless required by law or unless the return is due to our error.

12. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:

service@ouraluxe.com

Please include your order number, a description of the issue, and clear photos or videos where relevant.

If the product is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, which may include a replacement, repair, refund, or other remedy required by applicable law.

13. Promotions and Discount Codes

Promotions, discount codes, and special offers are subject to availability and may be changed or withdrawn at any time.

Discount codes cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.

We reserve the right to cancel orders where a promotion or discount code has been misused.

14. Intellectual Property

All content on Ouraluxe.com, including text, images, graphics, logos, product names, designs, and website layout, is owned by us or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.

15. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, or other content to us, you grant us the right to use, reproduce, publish, translate, and display that content for business, marketing, and promotional purposes, where permitted by law.

You agree that your submissions must not be unlawful, abusive, defamatory, misleading, offensive, or infringe the rights of any third party.

We reserve the right to remove or edit user-submitted content at our discretion.

16. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, policies, practices, or availability of third-party websites. Accessing third-party websites is at your own risk.

17. Privacy and Personal Data

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Please review our Privacy Policy before using our website or placing an order.

18. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, loss of business, or loss of opportunity.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or consumer rights that cannot be excluded under applicable law.

19. Force Majeure

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including but not limited to natural disasters, strikes, transport delays, customs delays, war, terrorism, pandemics, government restrictions, supply chain disruptions, or technical failures.

20. Changes to These Terms

We may update or change these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of [Insert country/jurisdiction], unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be handled by the competent courts of [Insert jurisdiction], unless applicable consumer laws allow you to bring claims in your local courts.