Fraktpolicy

Shipping Policy

Last updated: May 9, 2026

Ouraluxe.com, operated by Shomono LTD, offers shipping to the United Kingdom and Canada.

1. Shipping Costs

We currently offer shipping to the following countries:

United Kingdom
Canada

Shipping costs, if applicable, will be shown at checkout before you complete your order.

If free shipping is available for your order, this will also be clearly displayed at checkout.

2. Processing Time

Orders are usually processed within 1 to 2 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

During busy periods, promotions, holidays, or times of high demand, processing may take slightly longer.

3. Delivery Partners

We ship orders using reliable local and international delivery services. Depending on your location and order size, delivery partners may include:

United Kingdom:
Royal Mail
Evri
DHL
DPD
Other local courier services

Canada:
Canada Post
DHL
UPS
FedEx
Other local courier services

The shipping service used may vary depending on the destination, availability, and order size.

4. Delivery Time

Estimated delivery times after shipment are:

United Kingdom: 5 to 10 business days
Canada: 7 to 15 business days

Delivery times are estimates only and may vary due to customs processing, courier delays, public holidays, weather conditions, high demand, or other factors outside our control.

5. Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can use this tracking number to follow the status of your delivery.

Please allow some time for tracking information to update after your order has been dispatched.

6. Customs, Duties, and Import Taxes

For deliveries to Canada, and in some cases the United Kingdom, your order may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by local authorities.

These charges are the responsibility of the customer unless stated otherwise at checkout.

Ouraluxe.com is not responsible for delays caused by customs checks, import procedures, or unpaid customs charges.

7. Delays and Lost Packages

If your order has been delayed or appears to be lost, please contact us at:

service@ouraluxe.com

We will work with the shipping provider to investigate the issue and help resolve it as quickly as possible.

8. Incorrect Address

Please check your shipping address carefully before placing your order.

If you notice an error, please contact us immediately at:

service@ouraluxe.com

If your order has not yet been shipped, we may be able to update the delivery address.

Once your order has been shipped, address changes are no longer possible. Ouraluxe.com is not responsible for orders delivered to an incorrect address provided by the customer.

9. Failed Delivery or Unclaimed Packages

If a package cannot be delivered because of an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect the package, it may be returned to us or disposed of by the courier.

Additional shipping costs may apply if the order needs to be resent.

Original shipping fees, customs fees, or return shipping costs may not be refundable unless required by law.